Warranty Information
Comprehensive warranty coverage for your AV equipment and installations
Equipment Warranties
All equipment sold by Tawasul AV comes with Tawasul Audio Visual onsite warranty and support that we fully support and honor. We also provide additional warranty services to ensure your investment is protected.
Standard Manufacturer Warranties
One year warranty for all.
Installation Warranties
In addition to manufacturer warranties, we provide our own warranty on installation workmanship and services.
Tawasul AV Installation Warranty
- Labor Warranty: 12 months on all installation work
- System Integration: 12 months on custom configurations
- Cable Installation: 12 months on all cable runs and connections
- Programming: 90 days on custom programming and setup
What's Covered
- Defects in workmanship
- Improper installation causing system failure
- Configuration errors
- Connection and wiring issues
- System integration problems
What's Not Covered
- Damage due to misuse or negligence
- Normal wear and tear
- Damage from power surges or environmental factors
- Unauthorized modifications
- Accidental damage
Extended Warranty Options
We offer extended warranty programs to provide additional protection beyond standard manufacturer warranties.
Extended Coverage
- Extends manufacturer warranty by 1-2 years
- Covers parts and labor
- Priority service
- Remote diagnostics
Comprehensive Care
- All extended coverage benefits
- Preventive maintenance included
- Accidental damage protection
- Firmware updates and patches
- Annual system health checks
Enterprise Protection
- All comprehensive care benefits
- Next business day replacement
- Dedicated support engineer
- Custom SLA agreements
- Technology refresh program
Warranty Claims Process
How to Submit a Warranty Claim
- Contact Support: Call or email our support team
- Provide Information: Product serial number, purchase date, and issue description
- Troubleshooting: Work with our technicians to diagnose the problem
- Authorization: Receive repair/replacement authorization if needed
- Resolution: Repair, replacement, or on-site service as appropriate
Required Information
- Original purchase receipt or invoice
- Product serial number
- Detailed description of the issue
- Installation date and warranty start date
- Contact information for follow-up
Response Times
- Standard Warranty: 3-5 business days
- Extended Warranty: 1-2 business days
- Enterprise Protection: Next business day or same day
Warranty Registration
To ensure full warranty protection, please register your equipment within 30 days of installation.
Benefits of Registration
- Automatic warranty tracking
- Proactive maintenance reminders
- Priority support access
- Extended warranty eligibility
- Product recall notifications
Contact Warranty Support
For warranty claims or questions about warranty coverage:
Phone: +971 56 1631333
Email: warranty@tawasulav.com
Hours: Sunday - Thursday, 8:00 AM - 6:00 PM
Emergency Support: Available for enterprise customers