Shipping & Delivery Policy

Delivery Coverage

Tawasul AV provides delivery and installation services throughout United Arab Emirates, with specialized coverage in major cities and business districts.

For locations outside our standard service areas, additional delivery charges may apply. Please contact us for specific delivery arrangements.

Delivery Methods

Standard Equipment Delivery

For equipment sales, we offer the following delivery options:

• Courier Delivery: Small items and accessories delivered via professional courier service
• Direct Delivery: Large equipment delivered directly by our team
• White Glove Service: Premium delivery with unpacking and basic setup

Professional Installation

For complex AV systems, we provide comprehensive installation services that include:

• Pre-installation site survey
• Equipment delivery and staging
• Professional installation and configuration
• Testing and commissioning
• User training and documentation

Delivery Timeframes

Standard Delivery

• In-stock items: 2-5 business days
• Special order items: 1-4 weeks depending on manufacturer
• Custom solutions: Timeframe provided with quotation

Installation Projects

Installation timelines vary based on project complexity and scope. Typical timeframes:

• Simple installations: 1-2 weeks from order confirmation
• Complex systems: 2-8 weeks depending on requirements
• Large projects: Timeline established during project planning phase

Delivery Charges

Standard Rates

• Dubai Metro Area: Free delivery on orders over AED 5,000
• Other Major Cities: Free delivery on orders over AED 10,000
• Remote Locations: Charges calculated based on distance and logistics

Installation Services

Installation service charges are quoted separately and include:

• Transportation of equipment and personnel
• Professional installation and setup
• Testing and commissioning
• Basic user training

Delivery Requirements

Customer Responsibilities

To ensure smooth delivery and installation, customers must provide:

• Clear access to delivery location
• Adequate electrical power as specified
• Network infrastructure for connected devices
• Appropriate mounting surfaces for wall-mounted equipment
• Safe working environment for installation team

Delivery Confirmation

All deliveries require signature confirmation. For installation projects, completion is confirmed through:

• System functionality testing
• Customer acceptance sign-off
• Handover documentation
• Warranty information provision

Damaged or Missing Items

Please inspect all deliveries immediately upon receipt. Any damage or missing items must be reported within 48 hours of delivery. We will arrange for immediate replacement or repair at no additional cost.

For installation projects, any issues must be reported before final acceptance and sign-off.

Delays and Changes

While we strive to meet all delivery commitments, delays may occasionally occur due to:

• Manufacturer supply chain issues
• Customs clearance delays
• Weather or force majeure events
• Changes to customer requirements

We will notify customers immediately of any delays and provide updated delivery estimates.

International Shipping

For customers outside Saudi Arabia, we can arrange international shipping through our logistics partners. International shipping includes:

• Professional packaging and documentation
• Customs clearance assistance
• Tracking and insurance
• Local delivery coordination

Additional charges apply for international shipping, duties, and taxes.

Contact Information

For questions about shipping and delivery, please contact us: