Frequently Asked Questions

Tawasul AV provides comprehensive audio-visual solutions including video conferencing systems, IP telephony, AV equipment sales and rentals, professional installation services, training, and ongoing technical support across the GCC region.

We serve all GCC countries with primary focus on UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman. Our main offices are located in Dubai, with service centers in major cities across the region.

Yes, we are authorized partners with leading brands including Poly, Logitech, Jabra, Cisco, Microsoft, Zoom, Lenovo, and many others. This ensures we can provide the best solutions for your specific needs.

We support all major platforms including Microsoft Teams, Zoom, Google Meet, Cisco Webex, GoToMeeting, and many others. Our solutions are designed to work seamlessly with your preferred platform.

A typical setup includes high-definition cameras, professional audio systems (microphones and speakers), displays or projectors, control systems, and network connectivity. We customize each room based on size, usage, and budget requirements.

Installation time varies by complexity. Simple huddle rooms can be completed in 1-2 days, while large conference rooms or boardrooms may take 3-5 days. We provide detailed timelines during the planning phase.

IP telephony offers cost savings, advanced features like unified communications, easier scalability, remote work capabilities, and integration with business applications. It also provides better call quality and more flexible management options.

Yes, in most cases you can port your existing phone numbers to the new IP telephony system. We handle the porting process and coordinate with your current provider to ensure a smooth transition.

A reliable internet connection with sufficient bandwidth is essential. We typically recommend at least 100kbps per concurrent call, plus overhead. We'll assess your network during the planning phase and make recommendations for any upgrades needed.

We'll provide a detailed pre-installation checklist including power requirements, network access, room access, and any structural considerations. Our team conducts a site survey to ensure everything is ready for installation.

Yes, comprehensive user training is included with every installation. We provide both basic user training and advanced administrator training, along with documentation and ongoing support resources.

We provide a 12-month warranty on all installation workmanship, plus full manufacturer warranties on equipment. Extended warranty options are available for additional protection.

We offer multiple support tiers including basic email support, premium phone support, and enterprise-level 24/7 support with dedicated engineers. Remote assistance and on-site service are also available.

Response times vary by support tier: Basic support - 24-48 hours, Premium support - 4 hours, Enterprise support - 1 hour or less. Emergency support is available for critical systems.

Yes, we provide remote support for troubleshooting, system updates, configuration changes, and user assistance. This allows us to resolve many issues quickly without the need for on-site visits.